We really like our new HD TV. The picture is great and the screen size is just right for our small family room. We bought it for a very good (discounted) price from Amazon Warehouse. The box was missing 2 small parts- a the ferrite core and the screen cloth. We wrote to Amazon customer service and received a prompt reply. They were unable to send the missing parts, but offered a further discount on the price. We were very satisfied with the service and continue to use Amazon for a variety of purchases. Get more detail about Samsung LN37A550 37-Inch 1080p LCD HDTV.