I bought this TV August 2008 and started to have screen blackout issues within 6 months. Customer service came 2-3 times and basically swapped out the power supply, mother board and the LCD panel itself. Only thing didn't change was the plastic cover and stand. The fix worked for a couple of months now, but a few days ago, the TV completely went dark.

I called customer service and got involved with the executive service team. I was informed initially that I will get a new TV, and waited 48 hours with no further response from Samsung. I called back, they not only questioned the legitimacy of my forwarded Amazon receipt, but also wanted to further repair the TV instead of sending me a new one.

Samsung customer service can not send out emails, doesn't want to maintain one-to-one service contact throughout this process and certainly don't try hard to solve problems for customers who had already went through so much trouble for a TV. For the 4th time in a row in a few months, I am WITHOUT a TV.

Samsung's product has issues, period. Don't give yourself the chance to have a BAD product and dealing with aggregation.

DO NOT BUY SAMSUNG PRODUCT, DUE TO BAD TECHNOLOGY AND BAD CUSTOMER SERVICE PROCESS.

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