Amazon's online order processing and white glove delivery worked just fine, and the TV looked perfect when we turned it on. However, three hours later, a shaded horizontal band appeared suddenly across the center third of the screen. When we turned the set off and turned on again, the band was gone. But another three hours and it was there again. This occurred repeatedly. We called Samsung (easily reached and responsive.)They said the problem was not familiar to them, but they sent a tech (a week later after two slips in scheduling). The tech skillfully replaced the screen and the master control panel (he said they are new, not reconditioned), leaving us with a new TV except for the plastic case and the power supply. Actually, it may be newer now than it was when we got it, as the tech said many of the screws were stripped (we watched as he pulled them -- he did not strip them) and that it appeared to have been serviced previously. He questioned whether it might be a demo/floor model or a reconditioned instrument.

We are pleased with the post-repair picture quality. We have turned off the poor quality TV speakers and run the audio through a home theater system. Our rating deducts one star for the faulty original product and the TV speakers. Get more detail about Samsung LN37A550 37-Inch 1080p LCD HDTV.