
Quality control on the Samsung line is poorer than expected....
My 37" 1080p LCD functioned for a total of 2.5 weeks and then the screen went BLACK...
A conversation with the hardly interested folks at Samsung Warranty Service -- really thrilled me when they said my TV was still in warranty --- OH JOY!
They informed me that based on the flashing red power light - that the critical internal "bulb" had burned out and needed replacement....
However -- they said that our "local service" facility would call me "sometime" after next Monday to schedule service....
If this is the kind of quality or service you anticipate after purchasing a $1,000 TV --- be my guest...
I've contacted Amazon to pursue the option of returning this LEMON for a full refund....
I'll post again to pass on the status...
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Oct. 08, 2008
Bingo! Amazon's inhouse complaint handler agreed that a new replacement TV was in order...
Within 3 days of contacting the Amazon folks - the new TV is already in transit to me..
I can NOT say the same thing about the Samsung warranty folks...
They seemed "programmed" to say only -- "Your set is under warranty, we will repair but not replace unless it can't be repaired"...
That is NOT what I wanted to hear..
Thankfully -- Amazon saved the day and stood behind the concept of CUSTOMER SATISFACTION.....
I remain a happy Amazon customer - but will wait to see how long THIS set runs before failing... While it worked - it was beautiful.... Time will tell.Get more detail about Samsung LN37A550 37-Inch 1080p LCD HDTV.